Privacy Policy

At Blac & Pink, we respect your privacy. This Privacy Policy explains what data we collect when you visit our website or shop at our stores, how we use it, and the choices you have. By using our website you agree to this policy.

1. What information we collect

• Account details: name, mobile number, email, billing & delivery address.
• Order details: products purchased, amount, payment mode, invoice history.
• Identity (optional): GSTIN for B2B invoices.
• Device & usage: browser type, IP, pages visited, referring URL (via standard cookies and analytics).
• Communications: WhatsApp / email / phone messages you send us.

2. How we use it

• To process orders, payments, and deliveries.
• To send order updates, delivery tracking, and receipts.
• To respond to your enquiries on WhatsApp / email / phone.
• To send marketing messages (only if you opt in — reply STOP to unsubscribe).
• To comply with Indian tax, GST, and legal obligations.
• To improve our products, services, and website.

3. Payment data

We do not store your card / UPI / netbanking credentials on our servers. All online payments are processed by Razorpay Software Private Limited (a PCI-DSS Level 1 certified payment gateway). When you pay online, the transaction happens entirely on Razorpay's secure infrastructure.

4. Cookies

We use essential cookies to keep you signed in, remember your cart, and run analytics. You can disable cookies in your browser, though some features may stop working.

5. Sharing your data

We share personal data only with:

• Payment gateways (Razorpay) — to process your payment.
• Delivery partners (Shiprocket, Borzo, Dunzo, India Post, etc.) — to deliver your order.
• WhatsApp / SMS / email providers — to send order updates.
• Tax authorities — when required by GST / income tax law.

We never sell your data to third parties for advertising.

6. Your rights

• Access: ask us what data we hold about you.
• Correction: ask us to fix incorrect data.
• Deletion: ask us to delete your account (we may retain tax-related records as legally required).
• Opt-out: reply STOP to any marketing WhatsApp or email.

Write to [email protected] to exercise these rights.

7. Data retention

We retain order & invoice data for at least 8 years per Indian tax law. Marketing-only data is retained until you opt out.

8. Children

We do not knowingly collect data from anyone under 18. If you are under 18, please use this site only with a parent or guardian.

9. Changes

We may update this policy. The "Last updated" date above tells you when. Continued use after a change means you accept the new policy.

10. Contact

BLAC & PINK
Email: [email protected]
Jurisdiction: Chennai, Tamil Nadu, India