1. Customer cancellation
You can cancel an order at no charge if it has not yet been packed and shipped.
- Within the first 30 minutes after placing the order — instant cancellation via the order page.
- After 30 minutes but before dispatch — write to [email protected] or WhatsApp the shop. If the parcel hasn't been handed to the courier yet, we will cancel and refund.
- After dispatch — cancellation is not possible; treat it as a return (see Refund Policy).
2. Cancellation by us
We may cancel an order before dispatch in cases such as:
- Stock-out — the item is no longer available at any branch.
- Pricing or description error.
- Suspected fraudulent / unverifiable payment.
- We cannot deliver to the address provided.
In any such case, you receive a 100% refund within 5-7 business days. We will WhatsApp / email you with the reason.
3. Refund of cancelled orders
Refunds for cancelled orders go back to the original payment method. See Refund Policy for typical timelines.
Contact
Email: [email protected]